SHIPMENT
Shipment of your parcel
Shipments in Italy is free.
Shipments to Italy, San Marino and Vatican City are made via express courier and are free.
Shipment to Europe is paid by the customer (EURO 24,90).
Shipment to Europe (outside the E.U.) is paid by the customer (EURO 29,90).
Shipment to North America (except USA), South America, Africa, Central America/Antilla is paid by the Customer (EURO 39,90).
Shipment to Asia is paid by the Customer (EURO 45,90)
Shipment is free worldwide for purchases over €1.000,00.
The shipments could have delays not dependent on our will, due to congestion of shipping services (during holiday or black-Friday periods) or the occurrence of unforeseen circumstances or the delivery area.
COLLECTION ON SITE BY THE CUSTOMER:
"Enoxglasses.com” Viale Grande Europa, z.i. - 72024 Oria (BR) from Monday to Friday, at the following times: 09.00-12.30/ 15.00-17.30.
Returns and refunds
If you are not satisfied with your purchase and intend to exercise the withdrawal, communication must be given via telephone or e-mail. Unworn items can be returned within 15 working days from the date of receipt of the goods.
1) To return the glasses, the Customer must simply send a registered letter with return receipt to Enoxglasses.com, based in Viale Grande Europa, z.i. - 72024 Oria (BR). It is required that the declaration with which the Customer expresses his intention to withdraw is written in Italian.
2) The codes of the items you intend to return must be specified in the mail. Once the return request has been received, “Enoxglasses.com” will send the customer a written confirmation.
3) Shipping costs for returning the glasses are borne by the Customer.
4) The Customer must necessarily send the goods via express courier or Italian post office to the address SYMBOLINE SRL viale Grande Europa, z.i. - 72024 Oria (BR) ITALY.
5) The package travels at the Customer's risk
6) The glasses must not have been worn, washed, or altered and must not show any signs of use.
7) Each item must be returned including all original labels, packaging and accessories received with the product itself (sachet, case, box, invoice, etc.). Otherwise we may decide not to proceed with the refund.
8) Returns must be sent inside the tightly closed box, in order to prevent the contents from being damaged during shipping. Package the product in the original packaging, including any documents or accessories received with the product itself, otherwise we may decide not to proceed with the refund. Make sure that the package is tightly closed and that the contents are not at risk of being damaged during shipping.
9) “Enoxglasses.com” reserves the right to refuse unauthorized returns or returns shipped with couriers other than the one indicated in the email with the return instructions.
10) If the return doesn’t comply with all the terms and conditions set out in the return policy, "Enoxglasses.com" will not accept the returned goods and will be returned to the original sender's address.
11) If the Customer requests a refund from “Enoxglasses.com”, the same will be refunded according to the original payment method, generally within 15 days of receiving the product. It will take place by crediting the Customer's credit card (if the Customer paid by credit card) or PayPal credit (if the Customer paid via PayPal) or bank transfer (if the Customer paid by bank transfer or cash on delivery). It may be visible on the credit card statement or in the Customer's Bank Account after approximately 30 days from the refund date.
12) The return and any postal charges are the responsibility of the Customer. It isn’t possible to exchange the returned product with a different item or make a color change. If the Customer is interested in making a color or model change, he will have to place an order from scratch.